Frequently Asked Questions

What are your hours of operation?

Ever After Entertainment are operational 7 days a week, 24 hours a day. If you would like to get in contact with us urgently, please phone 0432033779 or alternatively email us at ‘contact@everafterentertainment.com.au‘ and we will respond to you as soon as possible.

Is delivery & pick up included in the price?

No. The delivery & pick up are an additional cost that varies depending on each individual order. We have flat rates for delivery fees being an additional $50 if your event is within 25 kilometres of Modbury or an additional $100 between 25 -50 kilometres

What if my event is further than 50 kilometres away from Modbury, SA?

If your event is further than 50 kilometres from Modbury, we charge an additional $2.50 per kilometre travelled outside of that radius.

So how far are you actually willing to travel?

If your event is within the borders of South Australia, then we look forward to seeing you there. No distance is too far for us to bring the party.

Do you service interstate?

We are a Adelaide based company however we have partners in Sydney, Queensland, Perth and Melbourne who we can recommend. They may not stock all the same items.

How will I know when the items I have hired will be collected?

Our event co-ordinating team will again work with you or your venue within the week to finalise pick up times. Ever After Entertainment is operational 7 days a week and offers a 24 hour service to assist with deliveries and pick ups.

Is the set up of the hired items included in the price?

Yes, all our prices are inclusive of the hired item being set-up in a complete working order.

How can I request a quote?

If you would like to arrange a quote, you can complete our online contact form. Alternatively, you can email us at contact@everafterentertainment.com.au or call 0432033779.

What time will my delivery arrive?

Our event co-ordinating team will call you within the week of your event and preferably require a two hour delivery window. We ask this as we have many events to arrange each week, however, we are always able to negotiate if the event is time restrictive.

What is your refund policy?

If your booking is cancelled for whatever reason prior to 24 hours before the event date, Ever After Entertainment will make a full refund of any hire fees paid minus the 25% deposit paid. Credit may be offered to the hirer for the 25% security deposit kept from Ever After Entertainment.

Can the hire items be set up outdoors?

If the hire items are required outdoors, our set up team will check the forecast for rain or strong winds and will determine if it’s safe to do so. We require an indoor alternative option in case of inclement weather.

How do I confirm and pay for my quote?

Once you are happy with your quote our sales team will need to give you a phone call to complete a booking form. Once the booking form has been completed, you’ll be issued with an invoice.  A 25% non-refundable deposit is required to confirm your order and the remaining balance due 14 days prior to the event. Ever After Entertainment accepts payment via bank transfer only.

Contact us today